Frequently Asked Questions

Simply go to our CURRENTLY AVAILABLE page then select a product(s) you like then click "ADD TO CART". After that, you will be asked to fill in your personal details like your full name, address and contact number so we know where to send your purchase and how to reach you.

The Blissful Story Creamery is located at Kapitolyo, Pasig and is a home-based business. What that means is we do not currently have a physical store where you can walk in and buy our ice cream at the moment, and all orders are through online (mainly thru this website, direct messaging on Facebook and Instagram) or thru mobile phone (SMS to +639159015145). We take orders from 10:00AM to 5:00PM daily.

Yes, we deliver on Tuesdays and Saturdays.  We do not have an in-house delivery fleet, so our delivery service is actually a booking service we do on behalf of our customers. We use couriers like Grab Express, Lalamove, Angkas, or Mr. Speedy depending on their availability (and if weather conditions allow). 

We charge a Zonal Delivery fee based on your general area. Please refer to the table below for our delivery rates.

During peak hours, we book ahead of time so food may arrive earlier than usual. 

The delivery rates cover our labor costs for booking and our reusable styrofoam delivery boxes, and its a convenience service we provide for our customers to ensure their ice cream arrives on time and in its best quality.

To see our full menu of flavors, you can click here.

We usually have pints readily available, and they're usually posted on our CURRENTLY AVAILABLE page at our website. If you're offline, you can also send us a direct message or (even better) an SMS at 09173205626 to find out what's currently in our freezer. We usually don't keep a lot of pints of a particular flavor for a long time (it's intentional since we want to sell only the freshest ice cream) so if you're craving for a particular flavor and it's not available, please drop us an email, an SMS (09173205626) or a message (you can use the little blue "Message Us"box at the lower right of this webpage to send a shoutout thru Facebook) and give us a few days to craft the ice cream.

This is called a PRE-ORDER. The process is similar to ordering our CURRENTLY AVAILABLE flavors. Simply go to our website then select a product(s) you like then click "ADD TO CART". After that, you will be asked to fill in your personal details like full name, full address and contact number and we'll be in touch with regards to your order.

You can also Viber or SMS us at +639159015145. 

Yes we do. Orders are taken 10AM to 5PM; Cut off of orders is 7PM for next day delivery.

For Pre-Orders (those not currently available), please give us 7-14 days to craft your ice cream, and we'll ship it the nearest Tuesday or Saturday once its available. 

There is a two-pint minimum per order—each delivery needs to have at least two pints even for client arranged delivery.  

Order three pints and above, and your delivery is on us.

The reason why there are no shipping options visible/available is because your shopping cart has not reached the minimum order for delivery which is two pints. We're working very hard to making this automatic, so thank you for bearing with us if this has happened to you.

Were working very hard to get more payment methods for our online store, but at the moment, you can pay for your ice cream via one of our several payment methods found below:

1. Bank Deposit via BDO or BPI. 
   
2. Online banking such as BPI's "Transfer to Anyone" feature or BDO's "Transfer to any BDO Account" online service. 
   
3. Credit Card (VISA or Mastercard) via  Paypal Express Checkout 
4. Paypal
5. GCASH

You have to order an ice cream first online at our site and select pay by BANK DEPOSIT during checkout. Then you will receive an email from us with our Bank Account Details. 

You may deposit at any branch of BPI. We have a policy of 48 hours to make payment for your order. If we do not hear from you in 48 hours, were so sorry but we'll have to cancel your order. Note that orders made on a Friday, Saturday, or Sunday will have a Bank Deposit deadline of Tuesday the following week.

You can also Viber or SMS us at +639159015145 if you want more information regarding this payment option.

Use Grab Pabili or Lalamove Pabili. Both options will let the rider you booked pay up to P2,000 on your behalf for your order.

It depends on where you are. Please kindly refer to our delivery table below: 

We only deliver in Metro Manila, via Lalamove, Grab Express, Mr. Speedy or Angkas.

We do not ship to other provinces at the moment, sorry.

Since we want our customers to have the freshest ice cream possible all the time, we carefully manage our product transit times. We can deliver ice cream ordered before 5PM within the same day, otherwise it will be shipped the following day (except orders placed after Saturday 5PM which would be delivered Monday).

We'll send you a detailed confirmation email once the order is completed in our system. Please review it carefully and make sure everything is just the way you want it. And since ice cream is perishable, it's important that you or your recipient know that the ice cream is to be delivered that day.  Let us know the best available arrival date and time for your ice cream during checkout.

Depending on the amount of your order, we'll deliver your ice cream in  an insulated styrofoam box to keep the contents perfectly frozen while its being delivered to ensure that it remains fresh and arrives at its highest quality. 

Ice Cream is perishable so please make sure that you or someone else is home to receive the order. Please leave notes for us during checkout if you have any additional notes & reminders during delivery. 

All sales are final. If you need customer please send us an email at thescoop@theblissfulstorycreamery.com.

When my husband and I were thinking of a name for our ice cream, we didn't want to call it after either of us, or our children like what most ice cream makers do. We wanted a name that will last longer than any of us. 

So while we were thinking of a name, we happened to chance upon a copy of our son's book: Maurice Sendak's "Where the Wild Things Are", and we thought that our ice cream should be something like it. It should be lasting and memorable as a good children's book, where both children and grown-ups have good memories of it...or "blissful stories". Thus the name. I don't know anyone who isn't happy or 'blissful' when they're having ice cream. -- Joan

Our ice cream is homemade and handcrafted. What that means is:

• Our ice cream base is made from scratch, with all-natural ingredients. The creaminess of our ice cream comes from real butterfat (carabao milk) & egg yolks. We do not load up our ice cream with a lot of additives commonly used to replace & pretend the mouth feel of real cream & eggs, such as corn syrup, whey, non-fat milk solids & mono & diglycerides. 
• It is made of high-quality ingredients. We use locally sourced carabao dairy and eggs and all our mixins, pastes and sauces are homemade, not store-bought, all made from scratch.
• Slow-churned the old-fashioned way with less than 30% overflow (air added during the churning process). It has less air churned into it (called “overrun” in the industry) than commercial varieties, so it is denser and creamier.
• We hand craft our ice cream in small batches, rather than in giant machines on an assembly line.  Because of this it’s made more frequently so it’s always fresh and delicious.

I've been often asked why we decided to use carabao's milk for the ice cream we make. Well besides the fact that ice cream made from carabao’s is not only really delicious, it is better for us than regular ice cream. Carabao's milk ice cream is lactose-friendly (it has 10% less lactose than cow's milk), perfect for those that are lactose-intolerant (like my husband). This makes carabao ice cream so much easier to digest.

Below are other interesting facts about carabao's milk:

• Carabao milk contains 7-8% fat, These fats provides more nutritional energy and can help increase your muscle mass 
  
• It has 10% less lactose than cow's milk
  
• Cholesterol content of carabao milk is 0.65 mg/g as compared to 3.14 mg/g for cow milk
  
• Carabao milk has 11.42% higher protein than cows milk
  
• It is an extremely rich source of calcium and other essential minerals such as iron, potassium, magnesium and phosphorus. Carabao milk is superior to cow's milk in calcium (+9%), iron (+37.7%) and phosphorus (+118%)
  
• Carabao's metabolize all dietary carotene into vitamin A, which is passed into their milk
  
• The presence of higher levels of immunoglobulins, lactoferrin, lysozyme, lactoperoxidase make carabao milk suitable for special dietary and health foods